Frequently Asked Questions
Q1: What service do you offer besides product itself?
1. Professional advice on choice of door types and functions.
2. Strict packing procedure specially for export.
3. Installation guide service by email or phone. And site guide service available if you need.
4. English version installation manual and user manual.
5. English drawings of doors.
6. 12 month quality guarantee since arrival date.
Q2: Is your product easy to install?
Yes, our product is designed for straightforward installation. It arrives pre-assembled, eliminating the need for welding. Assembly requires only basic screwdriver operations. Comprehensive installation support is provided.
Q3: Can high-speed doors be customized?
Yes, high-speed doors are capable of being customized to specific operational requirements. Customization parameters include dimensions, material specifications, color selections, and functional features such as vision windows or branding.
Q4: What is your lead time?
Production schedules vary according to order scale and seasonal capacity. While standard orders ship within 7-15 working days, bulk quantities require averaging 30 days.
Q5: How can I find out the exact price?
Kindly provide the exact dimensions and quantity of doors required. We typically send quotations within one business day (excluding weekends and public holidays).
Q6: How do you package your shipments?
Doors are secured with standard exporting wooden crates. Custom packaging solutions are available upon request.
Vistaro Door
